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Shipping & Returns

Shipping Policy

SHIPPING/TRACKING
When your order begins processing, you should receive a separate email with your tracking information. Please note that it may take USPS a some time to update the tracking link so that you may accurately track your shipment. Please Note: All international packages are subject to Customs, Duties, and Search. We are not responsible for Duties, Taxes, Customs Fees and any additional fees encountered during the shipping process. If you refuse to accept the incurred fees and the package is determined unclaimed, denied or otherwise refused, Caviar Mane will not provide any form of refund nor reship the order. For APO or FPO military  addresses, please keep in mind that transit times may be prolonged due to government clearance protocol.

 

PROCESSING TIME
Please allow 24-48 hours for order processing before an order ships as we do our best to ensure that all orders are customized per order based on stock availability. Orders placed after 2PM CST on business days will begin processing on the following business day. Additionally, orders placed after 2PM CST on Fridays or during the weekend, will begin processing on Monday.

*For any national weather delay or holidays, please allow 1 additional business day for processing.

SHIPPING CARRIER DELAYS
Please keep in mind that we rely on the same tracking provided to a customer once a package leaves our facility. If you have a concern regarding your delivery and your tracking link shows your package is in-transit, please contact the shipping carrier for further detail. In the unfortunate event that your tracking information states your order was delivered but you did not receive it, please email info@caviarmane.com for further assistance. Please note that we are not required to replace your missing merchandise, as it is up to the discretion of our customer support team to come up with a resolution per individual case.

Return & Exchange Policy

EXCHANGE POLICY
Returns, refunds and/or cancellations are currently not allowed online, however, we do offer exchanges and online store credit.
Hair or merchandise must not be worn, altered or washed. Items must be returned in its original condition, in its original packaging and accompanied by its original tags. Proof of purchase is required for all exchanges; no exceptions.
All exchanges must be authorized by us before exchanging merchandise. Simply contact our Customer Support team by emailing info@caviarmane.com within 72 hours of the order's delivery date. If authorized, domestic orders will be provided a prepaid shipping label. After receiving the merchandise, we require up to 7 business days to process the exchange.

 

Please Note: Merchandise returned damaged or without authorization may be rejected and sent back to the customer at the discretion of Caviar Mane. Original shipping fees are non-refundable, however a shipping label will be provided for domestic orders to return the merchandise. Only one prepaid shipping label will be provided per domestic order.

*We do not accept international exchanges. We apologize for any inconvenience and we strongly encourage international customers to contact customer service at info@caviarmane.com with any questions or for further information prior to placing order.

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